Frequently Asked Questions
Clear answers. Confident decisions. That’s the Fox Difference.
What vehicles do you service?
We specialize in BMW, MINI Cooper, Porsche, and Rolls-Royce vehicles, including many performance, luxury, diesel, hybrid, and electric models.
Why should I choose Fox Motors?
Exceptional service is about more than fixing cars. We take time to understand you, your vehicle, and your long-term goals. We explain our findings, prioritize repairs based on your needs, and help you make informed decisions. Our philosophy is simple: We advise, not upsell.
Is Fox Motors less expensive than the BMW or Porsche dealership?
Fox Motors offers dealership-level expertise and advanced diagnostic capabilities with the personalized service and competitive pricing of an independent specialty shop. Bring us your dealership estimate, and we’ll review it with you.
Do you provide loaner vehicles?
Yes. We offer complimentary loaner vehicles for qualifying repairs, subject to availability and advance scheduling. Ask our team about availability when booking your appointment.
What warranty do you offer?
Fox Motors offers a 3-year/36,000-mile nationwide parts and labor warranty on most qualifying repairs. Certain exclusions and conditions apply. Ask our team about coverage for your repair.
How much does diagnostic testing cost?
Diagnostic pricing depends on the concern and testing required. Fault codes are a starting point; professional testing helps identify the underlying cause. We use manufacturer-specific diagnostic tools, including ISTA for BMW and MINI, backed by experienced technicians. We explain the recommended testing and associated costs before proceeding.
Does the diagnostic fee go toward repairs?
Diagnostic testing is a separate service and is not credited toward repairs. It covers the technician’s time, expertise, and testing needed to identify the cause of your concern. Testing may include electrical measurements, mechanical checks, manufacturer-guided test procedures, or road testing. We explain diagnostic charges before testing begins and provide a repair estimate once we identify the problem.
Do you offer financing or payment plans?
Yes. Available financing providers include Synchrony, Sunbit, Snap Finance, Affirm, and American First Finance. Approval and terms vary by provider. Our team can help you explore the available options.
Can I supply my own parts?
Yes. When you supply your own parts, our labor rate increases by 10%, and we do not provide a labor warranty for that repair. If a supplied part is incorrect, defective, or fails later, additional labor charges apply to remove and replace it. We recommend letting us supply the parts so we can verify the application and provide our applicable parts and labor warranty.
Do I need an appointment, or are walk-ins welcome?
We recommend scheduling an appointment so we can plan for your vehicle and provide the best possible service. Walk-ins are welcome, with service timing subject to availability.
Do you use genuine BMW, MINI, Porsche, and Rolls-Royce parts?
We offer genuine manufacturer-branded parts and high-quality alternatives from original equipment manufacturers when appropriate. Other aftermarket options are available upon request. Our team explains the available choices and helps you select the right parts for your vehicle.
Are your technicians BMW certified?
Fox Motors was founded by a BMW Master Certified Technician with over a decade of specialized BMW experience. Our team uses professional diagnostic equipment, technical information, and manufacturer-specific repair procedures to service the vehicles we specialize in.
Can you perform dealership repairs and maintenance?
We perform a comprehensive range of maintenance and repairs for the brands we specialize in, including engine, transmission, electrical, and drivability concerns. We also offer programming, coding, alignments, convertible-top repairs, and more. Contact us to confirm availability for your specific vehicle and repair. We do not perform paint or body repairs.
Can I drop off or pick up my vehicle after hours?
Yes. We offer after-hours vehicle drop-off. Use the secure key drop near our front entrance and complete the provided envelope. Contact our team in advance to coordinate after-hours pickup arrangements.
Do you offer pre-purchase inspections?
Yes. Our comprehensive pre-purchase inspections for BMW, MINI, Porsche, and Rolls-Royce vehicles evaluate mechanical condition, electronic systems, maintenance needs, potential leaks, suspension, brakes, and more. We help you understand what you’re buying before making a major investment.
Still have questions?
Tell us what your vehicle needs. We’ll help you choose the right next step.